Monday, April 25, 2016
Kimberlys negative experience
Recently a friend from home and I went to Uno's by her school. We went in on a Friday afternoon around 1o'clock. Our waitress had us and another table of ladies who were nurses. We ordered and appetizer and our drinks, and then ordered our food five minutes later. I kid you not when I say this we waited 45 minutes to close to an hour for our food, we only got a wedge salad and two burgers. The other table that this waitress had they had to ask another waitress where our waitress was so they could leave and go back to work. She did not check in on us at all, we only got one drink each which was water, from when we got our appetizer which was at I would say 1:15 to a little after our meals came out we did not have a second drink or got checked on. Our meals were wrong and we were so happy when the manager of the restaurant walked by after the waitress left us or receipt. He saw how frustrated we were, my friend goes to that restaurant a lot when shes out at school. She even told the manager "this is the worst service and experience I have EVER had here" he apologized took our receipt, comped us for the bad service and apologized for everything. Needless to say we are not going there around that time again.
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That is crazy you had to wait so long just for a couple burgers and a salad! From my personal experiences at Uno's they have been very, very good. From getting the food on time and checking up on us frequently. However, this is a chain restaurant and i'm sure it has to do with management. I wouldn't completely hate unos if I were you, maybe try another location. The one I would recommend would be in Harvard Square, Cambridge MA.
ReplyDeleteThat is crazy you had to wait so long just for a couple burgers and a salad! From my personal experiences at Uno's they have been very, very good. From getting the food on time and checking up on us frequently. However, this is a chain restaurant and i'm sure it has to do with management. I wouldn't completely hate unos if I were you, maybe try another location. The one I would recommend would be in Harvard Square, Cambridge MA.
ReplyDeleteI have defiantly had my problems with Uno's. They all have been waiting around. I once waited 45 minutes to just get our drink order taken and another 25 for the drinks to even come to the table. the food is good and like Cole said they are a chain restaurant so maybe if we go to another one it might have better service.
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