Friday, April 8, 2016

Kimberly's Positive Guest Experience

Almost every Friday or Saturday, my family and I always go to this restaurant in our town named Mariano's. Mariano's is a small family owned Italian restaurant, they also own another restaurant in the town over from mine named Bailey's (the original restaurant).  One Friday night my parents and I went to Mariano's and we had our favorite waitress ever, her name is Jessica. So we sat down like always, order our food, talk to Jessica and the owners and usually we see other people we know there. We get our food and everything like we normally do, finish eating and Jessica usually comes by a  few times like a normal waitress or waiter would do. After she sees we finish our dinner she asks if we need boxes and if we would like dessert, we say "no thank you" so Jessica leaves the table. Normally after five minutes she come with our check but not this time. She walks over with the black book looks at the three of us and said "all set you guys have a great night" then the owner Pam walks over and says "thank you guys for being such frequent customers of ours, dinner is on Dom and I tonight".  All three of us were in complete shock and so grateful that they know that we are frequent customers. We love that restaurant and everyone that makes it happen, it was nice of them to do that for us, and I hope that they continue to branch out and expand their restaurant business.

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