Tuesday, April 26, 2016

Tori's Negative Experience

When I went to the restaurant called On the Border in Connecticut we had a waitress was new and you could tell that she did not know what she was doing. She brought the drinks over and spilt them all over the table because her and her co worker were fooling around. I get that accidents happen but, this spilt on my sisters phone and the only thing that the waitress said to us was " It's just a phone she will live without it until she gets a new one and its not like I did it on purpose" when she said this comment we nearly fell off our seats. We were not telling her to pay for a new phone we were letting her know that it had gotten on the phone. If the waitress did not make the comment that she did this whole thing would have blown over and we would have just gotten a new phone but because of the comment and the lack of an apology we brought it to the manager and he talked it over with her and when he came back to the table he told us that this is not the first time that this happened with her and that he is extremely sorry and that he would pay for the phone or give us a 50$ gift card. We decided on the gift card because we had phone insurance


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