Kates Positive Experience

Over Spring Break I went to Dunkin Donuts because well who doesn't!? I ordered a coffee and bagel which shouldn't take long at all you would think. Five minutes went buy and I finally got my coffee. I was standing there watching the lady at the bagel station just sit there and talk to other employees, wondering what the heck she was doing and why she wasn't making my bagel. Now ten minutes have gone by and this girl walks from out from out back with some sort of long cutting board. It seemed like they were fooling around the whole time but turns out they were cleaning the cutting board. It would have been nice if the lady just simply said "were just waiting on the board" or something like that. After she gave me the bag with my bagel in it there was hash browns also which I had not orderer. She looked at me and said "sorry for the wait honey I put something extra in there." She turned bad customer service into something a little better.