Tuesday, April 26, 2016
Kates Negative Experience
A few weeks ago my friends and I were craving ice cream and decided, why not lets go to Friendly's! When we got there we decided to sit down for our ice cream rather than get it to go so we walked inside and patiently waited to be seated. There happened to be a special needs girl that was seating everyone and I thought, good for her since usually you only see special needs people getting the work opportunities at grocery stores rather than dealing with food places. It took her about 10 minutes to sit us down and it wasn't busy but we all gave her a break as she was a little more challenged than the rest of us. Our waitress came over to us and asked if we wanted any drinks and if we were ready to order our ice cream now or wanted a second, we ordered waters and also ordered our ice cream. Twenty minutes went buy and she had not brought is our waters yet and I mean come on how hard is it go get four glasses of water? So we asked if our ice cream would be out soon and she said yes and shouldn't take much longer. Another 10 minutes went by and we decided to find our waitress and ask for our ice creams to go since we still have not received our waters at this point. When she brings our ice creams out to us they are melted, almost like they were sitting out back for a while and she basically threw them onto the table. Overall the service was awful and I will not go back there for a while, if I even ever go again.
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Since I am from the home town of Friendly's, I eat there a lot. I also am aware of a policy they have and live by that fast service is everything however I too have had experiences in which this is not the case. There as been more than one occasion in which I have left because they were taking that long. Especially for an order of only water and ice cream, I feel that that long of a wait is just extreme and is solely the fault of the server.
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