Tori's Negative Experience

When I went to the restaurant called On the Border in Connecticut we had a waitress was new and you could tell that she did not know what she was doing. She brought the drinks over and spilt them all over the table because her and her co worker were fooling around. I get that accidents happen but, this spilt on my sisters phone and the only thing that the waitress said to us was " It's just a phone she will live without it until she gets a new one and its not like I did it on purpose" when she said this comment we nearly fell off our seats. We were not telling her to pay for a new phone we were letting her know that it had gotten on the phone. If the waitress did not make the comment that she did this whole thing would have blown over and we would have just gotten a new phone but because of the comment and the lack of an apology we brought it to the manager and he talked it over with her and when he came back to the table he told us that this is not the first time that this happened with her and that he is extremely sorry and that he would pay for the phone or give us a 50$ gift card. We decided on the gift card because we had phone insurance

Kates Negative Experience

A few weeks ago my friends and I were craving ice cream and decided, why not lets go to Friendly's! When we got there we decided to sit down for our ice cream rather than get it to go so we walked inside and patiently waited to be seated. There happened to be a special needs girl that was seating everyone and I thought, good for her since usually you only see special needs people getting the work opportunities at grocery stores rather than dealing with food places. It took her about 10 minutes to sit us down and it wasn't busy but we all gave her a break as she was a little more challenged than the rest of us. Our waitress came over to us and asked if we wanted any drinks and if we were ready to order our ice cream now or wanted a second, we ordered waters and also ordered our ice cream. Twenty minutes went buy and she had not brought is our waters yet and I mean come on how hard is it go get four glasses of water? So we asked if our ice cream would be out soon and she said yes and shouldn't take much longer. Another 10 minutes went by and we decided to find our waitress and ask for our ice creams to go since we still have not received our waters at this point. When she brings our ice creams out to us they are melted, almost like they were sitting out back for a while and she basically threw them onto the table. Overall the service was awful and I will not go back there for a while, if I even ever go again.

Negative Experience

Haven't had all that many bad experiences when dining out. The only one that comes to mind was in November of last year a couple friends and I went to the Fridays at Blackstone. I didn't have any complaints about the service or the ambiance, it was when we got our food when the problem occurred. I forget exactly what I ordered but it was some sort of grilled chicken sandwich and it looked good on the menu. I had asked the waitress about this type of sauce that I never heard of before and she talked it up pretty highly. I said sure I will give it a try and that was where I made a mistake. The sandwich came out and after a few bites I had a really weird taste in my mouth and then after a little thought I figure it to be the sauce. Looked into it a little bit more, smelled the sauce and boy did that sh*t smell bad. I was sure that it went bad, and had informed the waitress. She replies with,  "thats how its suppose to smell" which I still find very hard to believe. This sauce was definitely not suppose to smell this way, it was like a mixture of rotten eggs and bad milk. Needless to say I gave that sandwich back and ordered some wings. There was no compensation like free wings or 15% off.. They didn't change me for the sandwich, obviously, but I felt as though they could have done something to compensate me for such a disgusting sauce and experience. Probably won't go back to that Fridays ever again.

Positive Experience

Last week my Mother came up from Boston to visit and take me out to dinner. We went over to Capalaris is Webster, which is a family owned Italian Restaurant. I had driven by this place a bunch of times and always wanted to try it but never did, so thats where we went. I must say it was pretty excellent, from the food to the service to the atmosphere. It was a self seating style restaurant which I always find convenient because we were able to sit where ever we wanted. The waitress was efficient and kind and also knew the menu very well. As far as the food, I ordered chicken parm ad my Mom got a cheese pizza. The parm was 10/10 and the pizza was even better. We both agreed that this was some of the best pizza we have EVER had, and a large was only $10. From the dough, to the sauce, to the cheese, we had 0 complaints. Definitely a place I will go to again as well as recommend to a friend.

Kimberlys negative experience

Recently a friend from home and I went to Uno's by her school. We went in on a Friday afternoon around 1o'clock. Our waitress had us and another table of ladies who were nurses. We ordered and appetizer and our drinks, and then ordered our food five minutes later.  I kid you not when I say this we waited 45 minutes to close to an hour for our food, we only got a wedge salad and two burgers. The other table that this waitress had they had to ask another waitress where our waitress was so they could leave and go back to work. She did not check in on us at all, we only got one drink each which was water, from when we got our appetizer which was at I would say 1:15 to a little after our meals came out we did not have a second drink or got checked on. Our meals were wrong and we were so happy when the manager of the restaurant walked by after the waitress left us or receipt. He saw how frustrated we were, my friend goes to that restaurant a lot when shes out at school. She even told the manager "this is the worst service and experience I have EVER had here" he apologized took our receipt, comped us for the bad service and apologized for everything. Needless to say we are not going there around that time again. 

Kates Positive Experience

Over Spring Break I went to Dunkin Donuts because well who doesn't!? I ordered a coffee and bagel which shouldn't take long at all you would think. Five minutes went buy and I finally got my coffee. I was standing there watching the lady at the bagel station just sit there and talk to other employees, wondering what the heck she was doing and why she wasn't making my bagel. Now ten minutes have gone by and this girl walks from out from out back with some sort of long cutting board. It seemed like they were fooling around the whole time but turns out they were cleaning the cutting board. It would have been nice if the lady just simply said "were just waiting on the board" or something like that. After she gave me the bag with my bagel in it there was hash browns also which I had not orderer. She looked at me and said "sorry for the wait honey I put something extra in there." She turned bad customer service into something a little better.

Kimberly's Positive Guest Experience

Almost every Friday or Saturday, my family and I always go to this restaurant in our town named Mariano's. Mariano's is a small family owned Italian restaurant, they also own another restaurant in the town over from mine named Bailey's (the original restaurant).  One Friday night my parents and I went to Mariano's and we had our favorite waitress ever, her name is Jessica. So we sat down like always, order our food, talk to Jessica and the owners and usually we see other people we know there. We get our food and everything like we normally do, finish eating and Jessica usually comes by a  few times like a normal waitress or waiter would do. After she sees we finish our dinner she asks if we need boxes and if we would like dessert, we say "no thank you" so Jessica leaves the table. Normally after five minutes she come with our check but not this time. She walks over with the black book looks at the three of us and said "all set you guys have a great night" then the owner Pam walks over and says "thank you guys for being such frequent customers of ours, dinner is on Dom and I tonight".  All three of us were in complete shock and so grateful that they know that we are frequent customers. We love that restaurant and everyone that makes it happen, it was nice of them to do that for us, and I hope that they continue to branch out and expand their restaurant business.