Positive Experience

Last week my Mother came up from Boston to visit and take me out to dinner. We went over to Capalaris is Webster, which is a family owned Italian Restaurant. I had driven by this place a bunch of times and always wanted to try it but never did, so thats where we went. I must say it was pretty excellent, from the food to the service to the atmosphere. It was a self seating style restaurant which I always find convenient because we were able to sit where ever we wanted. The waitress was efficient and kind and also knew the menu very well. As far as the food, I ordered chicken parm ad my Mom got a cheese pizza. The parm was 10/10 and the pizza was even better. We both agreed that this was some of the best pizza we have EVER had, and a large was only $10. From the dough, to the sauce, to the cheese, we had 0 complaints. Definitely a place I will go to again as well as recommend to a friend.

Kimberlys negative experience

Recently a friend from home and I went to Uno's by her school. We went in on a Friday afternoon around 1o'clock. Our waitress had us and another table of ladies who were nurses. We ordered and appetizer and our drinks, and then ordered our food five minutes later.  I kid you not when I say this we waited 45 minutes to close to an hour for our food, we only got a wedge salad and two burgers. The other table that this waitress had they had to ask another waitress where our waitress was so they could leave and go back to work. She did not check in on us at all, we only got one drink each which was water, from when we got our appetizer which was at I would say 1:15 to a little after our meals came out we did not have a second drink or got checked on. Our meals were wrong and we were so happy when the manager of the restaurant walked by after the waitress left us or receipt. He saw how frustrated we were, my friend goes to that restaurant a lot when shes out at school. She even told the manager "this is the worst service and experience I have EVER had here" he apologized took our receipt, comped us for the bad service and apologized for everything. Needless to say we are not going there around that time again. 

Kates Positive Experience

Over Spring Break I went to Dunkin Donuts because well who doesn't!? I ordered a coffee and bagel which shouldn't take long at all you would think. Five minutes went buy and I finally got my coffee. I was standing there watching the lady at the bagel station just sit there and talk to other employees, wondering what the heck she was doing and why she wasn't making my bagel. Now ten minutes have gone by and this girl walks from out from out back with some sort of long cutting board. It seemed like they were fooling around the whole time but turns out they were cleaning the cutting board. It would have been nice if the lady just simply said "were just waiting on the board" or something like that. After she gave me the bag with my bagel in it there was hash browns also which I had not orderer. She looked at me and said "sorry for the wait honey I put something extra in there." She turned bad customer service into something a little better.

Kimberly's Positive Guest Experience

Almost every Friday or Saturday, my family and I always go to this restaurant in our town named Mariano's. Mariano's is a small family owned Italian restaurant, they also own another restaurant in the town over from mine named Bailey's (the original restaurant).  One Friday night my parents and I went to Mariano's and we had our favorite waitress ever, her name is Jessica. So we sat down like always, order our food, talk to Jessica and the owners and usually we see other people we know there. We get our food and everything like we normally do, finish eating and Jessica usually comes by a  few times like a normal waitress or waiter would do. After she sees we finish our dinner she asks if we need boxes and if we would like dessert, we say "no thank you" so Jessica leaves the table. Normally after five minutes she come with our check but not this time. She walks over with the black book looks at the three of us and said "all set you guys have a great night" then the owner Pam walks over and says "thank you guys for being such frequent customers of ours, dinner is on Dom and I tonight".  All three of us were in complete shock and so grateful that they know that we are frequent customers. We love that restaurant and everyone that makes it happen, it was nice of them to do that for us, and I hope that they continue to branch out and expand their restaurant business.

Negative Experience

Last weekend I celebrated my uncle's birthday at a new buffet in Revere, MA. The buffet was called Flaming Grill & Buffet and was recently built. Personally, I love buffets because of the variety of foods and drinks but this buffet made me change my mind. The food was okay. What I did not like was the waitress and customer attractions. As we at our food the waitress came too early to ask about the check and she kept doing it over and over again. I felt like it was rude and disrespectful because it's a buffet were people go up and get their food to eat but I can't do that when I'm getting rushed. Also, the buffet is really small so the atmosphere was really crowed and uncomfortable. There was no music, it was loud of course, lots of coughing because of how crowded the place was. I just believe that if they work on their customer and worker relations a little more and stretch the size of the place then I think I would go back again but right now I can never go.

Positive Experience

When I was a child we would go to Universal Resorts each summer. The reason we'd go so many times is because our family loved the theme park, the services, the weather and the hotels. This picture is from the first time that I've ever been there. In the picture, I'm the young guy in the middle, my brother, god-sister and I decided to pose next to some model cars in Hollywood Studios. First off, to get to Universal Studios our family had a garage sale and fortunately made enough to take a family of 5 to Florida. Since this was so long ago I decided to ask my mom about our first time there. She told me about the hotel we stayed at, the cheap prices for both the plane ticket and hotel and how we were treated. We stayed in the Hard Rock Hotel, which was and still is expensive but it came with incredible deals and packages. We had fast passes, early park admissions, priority seating in restaurants and many other great benefits. I was too young to remember but my mother's words showed me that we had a great time, the cost wasn't as expensive because we came as a big family and our first time was a clear positive experience because we continued to come back year after year.

Ra'mel's Negative Expereince

One day I was on instagram and noticed one of my favorite artists Future posted a ad that he was performing in Waterbury, CT. Me and 3 other close friends immediately reserved our tickets because we were so excited to see him for the first time of my life. We ended up walking from our hotel to the gig which was held at the Waterbury Palace Theatre. When we got there the line was wrapped around the building just to get in. The show started in 30 min by the way. Not only was the line long but it started to rain. After about 10 minutes people started barging in so I did what they did and followed inside. Not only were people not waiting their turn but people were walking in without showing tickets so anyone could walk in. That got me really mad due to the fact I spent money on the tickets and wasn't fair. People were shoving without a care in the world and security was no where to be found. When we got to the show Future wouldn't perform till a speaker was fixed on stage for maximum quality so we had to wait again. Throughout the performance people were in the aisles and in the way of people and there was no security. Once the concert was over it was a struggle to get out because of all the people trying to get out. Once we almost reached our hotel down the street we heard gunshots. Long story short. The Palace Theatre was unprofessional and I wouldn't go back again.